Warranty Information


The entire NordicTrack range benefits from the manufacturing know-how of the worlds largest home fitness equipment manufacturer, ICON Health & Fitness. All warranty services for NordicTrack products are provided by the ICON Health & Fitness customer care team.

All NordicTrack products carry a standard one year manufacturers warranty that covers the frame, motor, parts and labour. To ensure your peace of mind, NordicTrack offers a free warranty extension if you register your details within 28 days of purchase. You may register your warranty by completing and returning the included warranty card to :

Icon Health & Fitness

Unit 4 Westgate Court

Silkwood Park



alternatively, you can easily register your product online

Warranty upgrades are product specific and include :

  • Treadmill - Lifetime frame, 10 year motor (parts only), 2 years parts and labour warranty
  • Elliptical/Bike - 5 Year frame, 2 years parts and labour warranty
  • Strength - 2 Year parts and labour warranty

NordicTrack products are warrantied for use within a private, domestic, non-fee paying environment. Warranties are non-transferable and are only valid for the original owner of the equipment.

Be aware NordicTrack does not cover warranty for any non-home use (including but not limited to use in commercial, professional, rental or institutional settings).

Full warranty terms and conditions can be viewed here.

Warranty Claims

If you encounter any trouble or difficulties with your fitness equipment, you should initially browse the ICON Health & Fitness support and FAQ page. Most common issues are covered here and are easily resolved.

If your issue is not covered or you need further assistance or spare parts, please contact our customer service team on 0330 123 1045 or csuk@iconeurope.com.

Prior to contacting our team, please ensure you have the full model number and serial number of your product available, along with the user manual for your product. This will allow your call to be handled swiftly and efficiently. The technical advisors will help identify the issue and advise on the best course of action to resolve any difficulty.