Contact Us
Customer Service Enquiries
Contact Form - Click HereTelephone Number - 0330 123 1045
Monday - Friday 9am - 5pm (Excluding Bank Holidays)
Please contact our customer service team with any requests relating to spare parts, warranty claims, engineers and technical issues with your NordicTrack product (this includes any faults or problems with your machine).
NOTE: Due to high call volumes at present, waiting times may be longer than usual.
Response times to emails are currently 5 working days. Please be assured you will be responded to as quickly as possible. We appreciate your patience and understanding during this time.
Thank you.
Sales Enquiries
Telephone Number - 01924 964 150Monday - Friday 9am - 5pm*
Live chat available Monday - Friday 9am - 4:30pm*
*Excluding Bank Holidays.
Please contact us with any delivery and order enquiries or product information (this may include order changes, order cancellations and iFIT queries).
The Sales Team cannot provide updates relating to spare parts, warranty claims, engineers and technical issues with your NordicTrack product.Complaints Information
Whilst we endeavour to resolve all matters through our contact teams in the first instance, if you would like to make a formal complaint you may write to:
Customer Relations Management
iFit Health and Fitness Ltd
Unit 1, Westgate Court
Silkwood Park
Ossett
Wakefield
WF5 9TT
Alternatively, you can complete the online complaints form by following the link below:
Complaints Form
You should expect a response to your complaint within 14 working days. For all general queries, please use the contact form below:
Contact form
