Contact Us

Customer Service Enquiries

Contact Form - Click Here
Telephone Number - 0330 123 1045

Monday - Friday 9am - 5pm (Excluding Bank Holidays)

Please contact our customer service team with any requests relating to spare parts, warranty claims, engineers and technical issues with your NordicTrack product (this includes any faults or problems with your machine).

Customer Services cannot provide order updates, product information or stock availability.

Sales Enquiries

Telephone Number - 01924 964 150

Monday - Friday 9am - 5pm*

Live chat available Monday - Friday 9am - 4:30pm*

*Excluding Bank Holidays.

Please contact us with any delivery and order enquiries or product information (this may include order changes, order cancellations and iFIT queries).

The Sales Team cannot provide updates relating to spare parts, warranty claims, engineers and technical issues with your NordicTrack product.

Complaints Information

Whilst we endeavour to resolve all matters through our contact teams in the first instance, if you would like to make a formal complaint you may write to:

Customer Relations Management
iFit Health and Fitness Ltd
Unit 1, Westgate Court
Silkwood Park

Alternatively, you can complete the online complaints form by following the link below:
Complaints Form

You should expect a response to your complaint within 14 working days. For all general queries, please use the contact form below:

Contact form

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To track your order, please go to and type in your order number without the prefix. For example "6000000".

  • Through this channel we are only able to deal with order cancellations and refunds associated with the cancellation.
  • If you are enquiring about the status of a refund relating to the collection of an item, please contact our customer services.

For finance information, please see our finance information page

For delivery information, please see our delivery information page

You will receive your invoice automatically by email once your item has been delivered.
Please do not contact us for an invoice request before delivery.

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