IFIT FREQUENTLY ASKED QUESTIONS

IF I DON'T RENEW MY IFIT SUBSCRIPTION, CAN I STILL ACCESS WORKOUTS ON MY TREADMILL, CROSS TRAINER, BIKE OR ROWER?

If you don't renew your subscription, you will have access to a limited number of iFIT workouts. You can always use your treadmill, cross trainer, bike or rower in manual mode.

IF MY IFIT SUBSCRIPTION EXPIRES, HOW DO I START A WORKOUT ON MY MACHINE?

Simply push the Start button on your machine to begin a manual workout. You'll be able to manually adjust your settings, and your screen will display an oval racetrack as you work out.

HOW DO I CANCEL MY IFIT MEMBERSHIP?

Make sure iFIT emails are not going to spam. You will get a renewal reminder email 30 days before your subscription automatically renews.

To cancel your subscription, follow these steps:

  1. Log in to your account at iFIT.com.
  2. Hover over your name in the top right corner, then click Settings.
  3. On the left side, click Membership Plan.
  4. Scroll to the bottom, then click End Benefits.
  5. Click Continue to End Benefits until the Confirm Your Membership Cancellation pops up, then click End Membership.
NOTE: If you purchased your subscription through the App Store or Google Play, you'll need to cancel it through your phone settings.

AM I ELIGIBLE FOR THE MONEY BACK SATISFACTION GUARANTEE?

This offer is applicable to any purchase of an iFIT membership from www.nordictrack.co.uk placed on or after 22/08/2024. The money back satisfaction guarantee is applicable solely to the purchase of an iFIT membership and does not cover or include the purchase of any other product. You must contact us in writing within 30 days of purchase to request the refund. You can use our Contact Us page to contact our Sales team. If eligible, we will refund the full purchase price of the iFIT membership, which will be credited back to your original payment method.

I NEED ADDITIONAL SUPPORT WITH MY IFIT SUBSCRIPTION

If you have a billing enquiry and you have purchased your iFIT subscription directly from our NordicTrack website please use our Contact Us page to get in touch.


If you have purchased your iFIT membership from a retailer, please contact the retailer directly for support.


For general enquiries about how to use your iFIT subscription, you can visit the My iFIT Support page where you can find helpful FAQs and technical support with your iFIT account.


If your enquiry is regarding a monthly subscription or a membership purchased through the iFIT App, please contact the iFIT support team directly using the My iFIT Support link above.

WHY DO I HAVE TO ENTER MY CREDIT CARD NUMBER BEFORE I USE IFIT, EVEN THOUGH IT WAS INCLUDED WHEN I PURCHASED MY MACHINE?

Don't worry—you won't be charged anything at this time. We only need your credit card information for renewal purposes so when your subscription does renew, we'll have a payment method on file. Since your NordicTrack purchase is a separate transaction from your iFIT subscription renewal, your iFIT payment information isn't shared with us.

For more iFIT information, please click here.