COVID-19 Shipping FAQs
How do I check my order status?
It’s simple, just click here.
Preorder Delivery Update
Please note that due to circumstances beyond our control, some orders may be delayed beyond the estimated delivery dates. This is due to vessel issues we are currently experiencing at the ports. The dates given on the product page are approximate dates. We will contact all customers that are affected by this as soon as we have confirmation of a delay.
Shipping and Delivery
What are the standard shipping times?
On average, items ship out of our warehouse within 1-3 business days — unless otherwise posted on the product page.
What are the standard delivery times?
Once your item has been shipped, you should receive it within 5-10 business days. However, due to COVID-19, shipping times are subject to change.
What types of delivery are available?
Due to COVID-19 related government restrictions, standard delivery is currently the only delivery option available.
What is Standard Delivery?
Standard delivery is a 2 man or 3 man delivery to the ground floor room of your choice by our carriers. Once our carriers have recieved your order, you will be contacted via Text Message or Email with a bookings link that allows you to select the delivery date. Please be aware we do not deliver to an upstairs or downstairs location. Please check dimensions on the product pages to see if the boxed product can fit into your property before placing an order.
Is Delivery & Installation available?
Delivery & Installation is now available via the checkout. Please see here for more information.
Can I assemble my machine myself?
Yes. Your item comes equipped with detailed assembly instructions. Assembly usually takes 60-to-90 minutes.
What is NordicTrack’s return policy?
Please see here our Terms and Conditions that include our returns policy information.
If you have other questions we'd love to speak with you. However, due to high call volume, you may have to wait longer than normal, so we ask you to please practice patience. You're also welcome to fill in our contact form here.